The security of your personal data is our priority. This document transparently explains how cucicuci collects, uses, stores, and protects your information as a member of our platform.
Six core pillars that form the foundation of your personal data protection
All data transmitted between your device and cucicuci servers is protected by 256-bit SSL encryption — the same level of security used by leading financial institutions.
Cucicuci never sells, rents, or shares members' personal data with third parties for marketing purposes without your explicit consent.
You have the right to access, correct, and request deletion of your personal data at any time through the cucicuci support team, available 24/7.
Your data is stored on servers protected by multi-layered firewalls, real-time threat monitoring, and regular backups to ensure the integrity of your information.
The cucicuci Privacy Policy is drafted in accordance with the Personal Data Protection Act (PDPA) and applicable data protection regulations to safeguard your rights.
You may opt out of receiving promotional communications at any time. Your preference will be respected and updated in our system within 48 hours.
Cucicuci takes the privacy of every member using our platform at cucicuci.fun very seriously. This Privacy Policy explains in detail how we collect, process, store, and protect your personal data when you register, log in, make a deposit, play games, or interact with any part of our platform.
We operate on the principle of full transparency — you have the right to know exactly what information we hold about you and the purpose for which it is used. No data is collected covertly or used beyond the scope stated in this document.
By registering or continuing to use the cucicuci platform, you agree to the data collection and processing practices described here. If you do not agree with any part of this Privacy Policy, please discontinue use of the platform and contact us to close your account.
Cucicuci only collects information that is strictly necessary to provide you with a safe, compliant, and quality service. The data we collect falls into several main categories:
When you register a cucicuci account, we collect basic information such as your full name, date of birth, email address, phone number, and residential address. This information is required to create your account and fulfil the prescribed identity verification (KYC) requirements.
For KYC purposes, we require a copy of a valid identity document such as a MyKad or passport, along with proof of current address. These documents are stored in a secure environment and accessible only to authorised personnel.
We record the details of all transactions made through your account, including deposits, withdrawals, claimed bonuses, and wagering history. These records are required for account management, dispute resolution, and legal compliance.
| Data Category | Examples of Information | Primary Purpose |
|---|---|---|
| Personal Identity | Name, IC, date of birth | KYC Account |
| Contact Information | Email, phone number | Communications |
| Financial Data | Deposit & withdrawal history | Processing Compliance |
| Technical Data | IP address, device type, browser | Security |
| Behavioural Data | Game history, session duration | Responsible Gaming |
We automatically collect technical information when you access the platform, including IP address, browser type and version, operating system, pages visited, and session duration. This data is used to identify potential security threats and improve platform performance.
Every piece of data we collect has a clear and legitimate purpose. cucicuci uses your information for the following purposes:
Cucicuci does not sell, rent, or disclose your personal data to third parties for their own commercial purposes. However, there are limited situations where data sharing is necessary to deliver our services:
We work with selected third-party service providers to carry out specific functions such as payment processing, identity verification, and technical infrastructure support. All such providers are bound by strict confidentiality agreements and are only permitted to use your data for the specified service purposes.
Cucicuci may be required to disclose your personal data to relevant authorities where mandated by law, court order, or direction from a legitimate regulatory body. In all such cases, we will disclose only the minimum information required and will notify you where permitted to do so.
To protect the integrity of the platform and the safety of all members, cucicuci may share relevant information with the appropriate authorities where there is reasonable suspicion of fraud, money laundering, or other financial crimes.
Cucicuci is fully invested in robust security infrastructure to ensure your data is always protected against unauthorised access, loss, or misuse.
Security measures we have in place include:
We encourage all members to enable two-factor authentication on their cucicuci account. This additional security layer ensures only you can access your account, even if your password becomes known to someone else.
Cucicuci uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
You can manage cookie settings through your browser at any time. Please note that disabling certain cookies may affect the functionality of the cucicuci platform.
As a cucicuci member, you have the following rights regarding your personal data. We are committed to making it easy for you to exercise these rights:
Request a copy of the personal data we hold about you
Correct inaccurate or incomplete data
Request that we delete your data under certain circumstances
Object to the processing of your data for direct marketing purposes
Receive your data in a machine-readable format
Restrict the processing of your data in certain circumstances
To exercise any of the above rights, please contact the cucicuci support team via live chat. We will process your request within 30 business days. For complex cases, this period may be extended to 60 days with prior notice to you.
Cucicuci retains your personal data for as long as your account is active or as long as necessary to deliver our services to you. Retention periods vary depending on the type of data and applicable legal requirements.
Financial transaction records and KYC documents are retained for the minimum period required by applicable law to meet audit and compliance obligations. After account closure, your data will be kept for as long as legally required before being securely deleted.
Technical data and system logs are retained for a shorter period in line with the platform's security and troubleshooting requirements. Marketing data and communication preferences are deleted as soon as you withdraw your consent.
Cucicuci reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. The date of the most recent update will always be displayed at the top of this document.
For significant changes, we will notify you via a clear notice on the platform or to your registered email before the changes take effect. For minor updates or clarifications, an in-platform notice is sufficient.
Your continued use of the cucicuci platform after any amendments are published constitutes your acceptance of the updated Privacy Policy. If you do not agree with the changes, please stop using the platform and contact us to close your account.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, the cucicuci support team is ready to assist you.
You can reach us via live chat available 24 hours a day, 7 days a week, directly from within the cucicuci platform. Our experienced team ensures every privacy-related inquiry is handled with full confidentiality and within the stipulated timeframe.